FAQ
Why are all items "made-to-order"?
All items at EDNA ST LOUIS are made-to-order to reduce manufacturing waste and give us the freedom to be more experimental with our designs.
Do you ship internationally?
Yes, we ship worldwide. Customers are responsible for any import duties and taxes for orders outside of the U.S. They are not included in the final purchase price.
Do you offer free shipping?
Yes. Standard shipping is free on U.S. orders of $200 or more. Orders below $200 are charged carrier rates, shown at checkout.
When will my "made-to-order" item ship?
Production time varies by piece. The exact time is shown on each product page. BITE BAG is made to order with a production time of up to 21 business days. Production time is separate from carrier transit time, which is shown at checkout.
Can I cancel a "made-to-order" item?
Orders may be cancelled within 24 hours of purchase. After that, production has begun and made-to-order pieces are final sale. To cancel, contact our customer care team at customercare@ednastlouis.com.
If your piece arrives damaged, defective, or develops a manufacturing issue, contact customercare@ednastlouis.com and we’ll make it right.
Where are EDNA ST LOUIS products made?
We strive to produce all EDNA ST LOUIS products locally in NYC's Garment District, some items are embellished by our team in-house or with our manufacturing partners at small businesses around the U.S.
What are you doing to be more sustainable?
- We do not keep a stock of items in order to reduce waste.
- All of our garments, including samples, are produced locally in NYC.
- We only use ethically-sourced non-exotic leather.
- We do not follow the traditional fashion schedule and release fewer collections each year, encouraging our customers to invest in fewer pieces less often.
- Our pieces are made to last a lifetime.